Livraison et Retours

Delivery

Free delivery

Delivery is free from 49€ of purchase for:

  • Metropolitan France.
  • Belgium.
  • Netherlands.
  • Germany.
  • Austria.
  • Denmark.
  • Spain.
  • Finland.
  • Ireland.
  • Italy.
  • Portugal.
  • Sweden.
  • Luxembourg.

For other destinations, delivery charges may be applied depending on the destination chosen.

Delivery to relay point

Delivery to a relay point is available for certain products and certain destinations. The customer generally has 5 days to collect their package.

Returns

Return conditions

Returns must:

  • be requested within 14 days.
  • be reported to info@proakcess.com.
  • concerning unused products.
  • include all accessories and packaging.

Return costs remain the responsibility of the customer.

Returns procedure

The customer must transmit:

  • its order number.
  • the articles concerned.
  • the reason for the return.

Returned products must:

  • be new.
  • not have been used or assembled.
  • be complete.
  • be returned in their original packaging when possible.

Responsibility for the return remains with the customer, he is required to take the necessary precautions to ensure that the items are not damaged during return transport. Return costs remain the responsibility of the customer.
After receipt and verification of the returned product, the refund will be made via the payment method used during the purchase within a reasonable time. PROAKCESS SRL reserves the right to refuse a refund if the returned product shows traces of use, assembly or deterioration.